Privacy Policy

Who we are

This site is operated by Wallis Auto Detail (“we”, “us”), a mobile and in-house vehicle detailing business based in Marble Falls, Texas, owned by Johnson Wallis. If you have any question about this policy or about information we hold on you, call or text 512-755-1842.

Information you give us

When you submit the request form on our booking page, or contact us by phone or text, you may give us your name, phone number, email address, the service you want, and details about your vehicle, its condition and its location. We use this to reply to you, prepare an estimate, schedule the work and keep a record of what was done.

Requests submitted through this website are stored in our Square customer directory, which is where our bookings and payment records also live, so that everything about a customer is in one place.

Booking and payment

Online booking and card payments are handled by Square, Inc. When you book a slot or pay for work, the details you enter go to Square and are governed by Square’s own privacy notice. We receive the booking and a payment confirmation; we do not receive or store your full card number.

Information collected automatically

Like most websites, our host records basic technical data such as your IP address, browser type and the pages you request, for security and to keep the site running.

We also use a lightweight, cookie-free analytics script to understand which pages lead people to call or book. It does not set cookies, does not identify you personally, and stores a short rolling activity log only in your own browser. If we connect a third-party analytics service (for example Cloudflare Web Analytics, Plausible, Fathom or Google Analytics), the same events are sent there; this page will name the service if one is active.

How we use your information

We use the information described above to:

• respond to enquiries and provide estimates;
• schedule, perform and follow up on detailing work;
• take deposits and payments;
• keep business and tax records; and
• understand how the website is used and improve it.

If you have hired us or asked us for a quote, we may contact you about your job by phone or text. We do not run a marketing email programme. You can ask us to stop non-essential messages at any time — reply STOP to any text, or tell us by phone.

When we share information

We do not sell your personal information. We share it only with:

• Square, for booking, customer records and payment processing;
• analytics or hosting providers we use to operate and measure the site;
• other service providers acting on our behalf, bound to protect it; and
• authorities or advisors where we are required to by law, or to establish or defend a legal claim.

How long we keep it

We keep customer and job records for as long as you are a customer and afterwards for as long as we need them for warranty, accounting, tax and legal purposes. Enquiries that do not become jobs are kept for a shorter period and then deleted.

Text messages (SMS)

When you give us your mobile number — on a form, in the booking flow, when you sign in to your account, or by texting us — and agree to receive texts, we use it to send you account login codes, appointment confirmations and reminders, and replies about your enquiry. Message frequency varies. Message and data rates may apply.

Consent to receive texts is not a condition of any purchase. You can opt out at any time by replying STOP to any message; reply HELP for help, or call 512-755-1842.

We deliver these messages through Twilio. We do not sell or share your mobile number, or your consent to be texted, with any third party or affiliate for their own marketing or promotional purposes. No mobile opt-in data is shared with third parties for those purposes.

Your choices

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Call or text 512-755-1842 and we will handle the request. Texas residents have certain rights regarding their personal data; we will honour applicable requests regardless of where you live.

Security

We take reasonable steps to protect the information we hold, and we rely on Square’s security for booking and payment data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

This site and our services are meant for adults. We do not knowingly collect personal information from children.

Other sites

Our pages link to third-party sites, including Square. We are not responsible for the privacy practices of those sites; please read their policies.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. Significant changes will be reflected on this page.

Contact

Wallis Auto Detail — Marble Falls, Texas.
Call or text 512-755-1842, Monday to Friday, 8am–6pm.